ec999 Data Protection

ec999 Privacy Policy

Your personal information is important to us. This document gives a full account of how ec999 collects, uses, and protects your data.

Last Updated: January 2026

Table of Contents

  1. Introduction and Scope of Policy
  2. What Information We Collect
  3. How We Collect Information
  4. Purpose of Using Information
  5. Sharing Information with Third Parties
  6. Cookies and Tracking Technologies
  7. Data Storage and Security
  8. Your Rights and Choices
  9. Privacy of Minors
  10. Policy Changes
  11. Contact

1 Introduction and Scope of Policy

ec999 ("we", "our", or "platform") is a premium online gaming platform in Bangladesh. We always give the highest priority to the privacy of our users. This privacy policy ("policy") explains how we collect, process, store, and protect your personal information.

This policy applies to the ec999 website (https://ec999.lat) and all related services. By registering an account or using our services on this platform, you agree to this privacy policy. If you do not agree with any term of this policy, please refrain from using our platform.

ec999 values your privacy. We keep your information secure using SSL encryption and up-to-date security measures.

Our privacy policy has been prepared so that you are fully informed about what information we hold about you, how it is used, and what steps we take to protect it. Transparency and trustworthiness are part of our core principles.

2 What Information We Collect

ec999 collects various types of information to provide its services. This information is divided into two main categories:

2.1 Personally Identifiable Information

When you open an account or use services on our platform, we may collect the following information:

  • Full name and date of birth
  • Email address
  • Password (stored in encrypted form)
  • National ID or passport details (for identity verification)
  • Residential address
  • Financial transaction details (bKash, Nagad, Rocket account numbers)

2.2 Automatically Collected Information

Certain information is collected automatically when you use our platform:

  • IP address and device type
  • Browser type and version
  • Date and time of accessing the platform
  • Pages visited and time spent
  • Gaming activity and transaction history
  • Data collected through cookies and similar technologies

3 How We Collect Information

ec999 may collect your information in various ways. Each method is described in detail below:

3.1 Information Provided Directly

When you register with ec999, verify your account, make a deposit or withdrawal, or contact our customer support, you provide information directly. This information is essential for delivering our services.

3.2 Automatic Collection

Our system automatically logs information about your use of the platform. This includes login times, gaming activity, financial transactions, and security-related events.

3.3 Collection via Third Parties

In some cases we may use trusted third-party services for identity verification or fraud prevention. Information collected in this way is also covered by this privacy policy.

4 Purpose of Using Information

ec999 uses your information only for lawful and specific purposes. The main purposes for which we use information are:

  • Completing account registration and identity verification
  • Processing deposits, withdrawals, and other financial transactions
  • Managing gaming services and bonus offers
  • Preventing fraud, money laundering, and other illegal activities
  • Providing 24/7 customer support and resolving complaints
  • Ensuring the security and performance of the platform
  • Complying with applicable laws and regulations
  • Implementing responsible gaming policies
  • Providing a personalized experience based on your preferences
  • Improving service quality and introducing new features
We never sell your information to third parties for marketing purposes without your consent.

5 Sharing Information with Third Parties

ec999 may share your information with third parties on a limited basis in the following circumstances. It is always ensured that recipients comply with appropriate data protection measures.

5.1 Payment Service Providers

Necessary financial information is shared with payment providers such as bKash, Nagad, and Rocket to complete financial transactions. This information is used solely for processing transactions.

5.2 Technology and Service Partners

Game software providers (such as Pragmatic Play, Evolution Gaming, JILI, PG Soft, Spribe), cybersecurity firms, and infrastructure service providers may have access to limited technical data — solely for the purpose of operating services.

5.3 Legal Obligations

If a lawful legal authority instructs us to disclose information, we are required to comply in accordance with applicable law. In such cases we will make every effort to notify you as soon as possible.

5.4 Fraud Prevention

To prevent suspicious activity, money laundering, or fraud, we may share specific information with relevant authorities or trusted security partners.

It should be noted that ec999 never sells or provides your personal information to unrelated third parties for commercial marketing purposes.

6 Cookies and Tracking Technologies

ec999 uses cookies and similar technologies to improve your browsing experience and ensure the proper functioning of the platform.

6.1 Essential Cookies

These cookies are necessary for the basic functionality of the platform. They store your login session, security tokens, and language preferences. Without these cookies the platform will not work properly.

6.2 Functional Cookies

These cookies are used to remember your preferences and settings, so you do not have to reconfigure them each time you log in.

6.3 Analytical Cookies

We collect anonymous statistical data to review platform usage and improve service quality. This information is not personally identifiable.

You can control cookies through your browser settings. However, disabling essential cookies may cause some features of the platform to stop working.

7 Data Storage and Security

ec999 has adopted the highest standard of technical and organizational measures to ensure the security of your information.

7.1 Security Measures

  • SSL (Secure Sockets Layer) encryption — protection during data transmission
  • Storage of passwords and sensitive information using strong encryption
  • Regular security audits and vulnerability testing
  • Support for Two-Factor Authentication
  • Firewall and anti-malware protection to prevent unauthorized access
  • Access to data restricted to authorized personnel only

7.2 Data Retention Period

We retain your information only for as long as it is needed. Even after an account is closed, records of financial transactions are kept for a specified period to meet legal obligations.

7.3 Response to a Data Breach

In the event of a security breach, we will investigate promptly and notify affected users as quickly as possible. We will make every effort to limit any harm.

8 Your Rights and Choices

As a user of ec999, you have the following rights regarding your personal information:

8.1 Right of Access and Review

You may request at any time to know what information we hold about you. We will provide a summary of the information stored in your account.

8.2 Right to Rectification

If there is any error or incompleteness in your information, you can contact us to have it corrected. Some information can also be updated directly from your account settings.

8.3 Right to Erasure

In certain circumstances you may request that your information be deleted. However, this request may not be fulfillable in cases involving legal obligations, ongoing disputes, or fraud investigations.

8.4 Right to Withdraw Consent

You may withdraw consent given for optional data processing at any time. This will not affect the lawfulness of processing carried out on the basis of prior consent.

To exercise these rights, write to [email protected] or contact us through our 24/7 live chat service.

9 Privacy of Minors

ec999 strictly adheres to age restrictions. Our platform is intended only for those aged 21 and above.

We do not knowingly collect information from anyone under the age of 21. Age verification methods are used during the registration process. If we become aware that a minor's information has entered our system, we will immediately close that account and delete the associated information.

For ages 21+ only. Parents are requested to use appropriate parental controls to prevent their children from accessing online gaming platforms.

To learn more about responsible gaming, visit our Responsible Gaming page.

10 Policy Changes

ec999 may update this privacy policy as needed. Changes in business practices, technology, or legal requirements may result in revisions to this policy.

For any significant changes, we will take the following steps:

  • The "Last Updated" date at the top of this page will be changed
  • For notable changes, users will be notified at login
  • Notification will be sent by email where applicable

Continued use of the platform after changes have been made will be considered your agreement to the new policy. If you do not agree with the changes, please contact us to close your account.

11 Contact

If you have any questions, concerns, or requests about this Privacy Policy, please contact us:

Our privacy team will review your request as soon as possible. We generally aim to respond within business days.

To learn more about us, visit our About Us page, or read our Terms & Conditions.